Before you place your order
How much does shipping cost?
How much does shipping cost?
Free Shipping within the United States!
How long will it take to ship my order?
How long will it take to ship my order?
Orders typically ship within 1-2 business days. Shipping times vary based on the product and destination within 5-8 business days.
To view estimated shipping times for your orders, please visit the Track Your Order page. You can track your package's delivery progress at any time from this area.
I’m having issues placing an order.
I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible.
Order status questions
What is the status of my order?
What is the status of my order?
Please visit the Track Your Order page. You can track your package's delivery progress at any time from this area.
I need help with a late order.
I need help with a late order.
If your order has not arrived after 8 business days, please contact Customer Service.
You can keep track of your order at any time by visiting Track Your Order.
My tracking number isn’t working.
My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Modifying or changing an order
I’d like to modify or cancel my order.
I’d like to modify or cancel my order.
We offer address changes and order cancellations for an hour after your order is placed. As a result we are unable to make any changes to your order after it is shipped.
My order is missing or defective.
My order is missing or defective.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can contact Customer Service.
Can I add a coupon code after an order is placed?
Can I add a coupon code after an order is placed?
Once an order is placed, a coupon code can’t be added. You will need to place a new order to use the coupon code.
Can I use multiple promotions for an order?
Can I use multiple promotions for an order?
Some of our Coupons can be combined. Since our coupon system can handle many situations, the best way to know is to add the coupon during checkout and our system will notify you if a coupon is usable.
Example
Sitewide Promotion for "Free Shipping".
Have a "10% Off" Coupon code. This coupon can be combined. Your cart is eligible for "Free Shipping" and an additional "10% Off".
Payment
What payment methods do you accept?
What payment methods do you accept?
We currently accept the following forms of payment:
Credit Cards: We accept Visa, American Express, Mastercard, and Discover
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.
How secure is my payment?
How secure is my payment?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
What is the security code?
What is the security code?
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Is my credit/debit card charged as soon as I order a product?
Is my credit/debit card charged as soon as I order a product?
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.